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Price Promise

 

We believe that all our products offer excellent value for money and that our prices are among the lowest you will find either on the internet* or in traditional retail outlets.

However, if, while researching prior to your purchase, you find an item cheaper elsewhere then we will match the price providing the following conditions are met:

  • The two items must be identical.
  • The price must be inclusive of VAT and any additional charges e.g. delivery.
  • The item must be brand new and not reconditioned, end of line or returned stock.
  • The competitor must be a recognised reputable, VAT registered & legally trading UK based retail company.
  • Price matches are only considered prior to ordering.
  • This must be the normal price of the item i.e. it isn't in a sale or on special offer.
  • The alternative item must currently be available.
  • *Please note that we don’t match online only stores
  • Price promise only applies to goods available in the UK.
  • You must provide sufficient information to enable us to verify the price ourselves e.g. a link to the product page on the relevant website showing the product price and delivery charge.


    Please note that we reserve the right not to uphold the price promise if doing so would result in ‘Big Pine & Oak' making a loss. The price promise will not be applied retrospectively to orders already placed.